Terms and conditions
Written to be read. What is here is also in your quote. There is no gap between the sales pitch and the small print.
1. Who we are
Qurban Schoonmaakdiensten, a sole proprietorship at Laan van Vollenhove 159, 3706 CD Zeist, the Netherlands, registered with the Chamber of Commerce under number 86792288, VAT number NL004306821B78. Below: “we”. The client is “you”.
2. Scope
These terms apply to every quote, assignment and agreement between you and us, unless we have agreed otherwise in writing. Your own purchasing conditions do not apply unless we have expressly accepted them in writing.
3. Quotes
A quote is valid for 30 days and remains without obligation until you accept it. The price is based on the information you provided: floor area, number of rooms, frequency and timing. If the actual situation differs materially, we discuss it with you before we start, not afterwards on the invoice.
A work programme accompanies the quote: for every room it states what happens and how often. That work programme forms part of the agreement. Work not listed in it is not included in the price.
4. Performance
We carry out the work on the agreed days and times. If illness or force majeure prevents us, we let you know as early as possible and either make up the visit or do not charge for it. We do not bring in a subcontractor without telling you in advance.
You ensure we can access the premises at the agreed times (key, fob, code or someone to let us in), that water and power are available, and that the rooms are accessible. If we cannot work for a reason on your side, we may charge for the reserved time.
5. Prices and indexation
All prices are in euro and exclusive of 21% Dutch VAT. The agreed rate is fixed for 12 months from the start date. After that we may adjust the rate once a year, announced at least one month in advance; you may then terminate with effect from the date the new price takes effect.
Inside the service area there is no call-out charge. Materials, products and machines are included in the hourly rate. Consumables such as soap, paper and towel rolls are not included unless the quote says so.
Work outside the agreed frequency or outside the work programme is agreed in advance and invoiced separately at the applicable hourly rate.
6. Payment
We invoice monthly, in arrears. The payment term is 14 days from the invoice date. If it is exceeded we first send a reminder with a fourteen-day term. If payment still fails to arrive, we may charge statutory commercial interest and collection costs, and suspend the work until payment is made.
7. Duration and termination
A maintenance contract runs for an indefinite period unless agreed otherwise. Either party may terminate with a notice period of one calendar month, in writing or by email. For one-off jobs: free cancellation up to 48 hours beforehand; after that we charge for the reserved time.
8. Complaints
If you are not satisfied with a visit, report it within five working days by email, stating the room and what was wrong. If the complaint is justified, we redo the work at no cost. We would rather resolve it with an extra visit than with an argument about the invoice.
9. Liability
We work carefully, but things can go wrong. Our liability for damage attributable to us is limited to the amount we invoiced you for the work concerned over the last three months. We are not liable for indirect damage, consequential loss, lost profit or lost turnover.
Report damage within five working days of discovering it. We are not liable for damage to items you did not tell us in advance require special handling, or for pre-existing defects.
10. Keys and access
Keys, fobs and codes you lend us are kept separately and without address details, so that a lost key cannot be traced to your premises. At the end of the agreement we return them within five working days.
11. Confidentiality
Anything we see or hear in your premises stays there. That applies to documents on desks as much as to conversations. We take no photographs inside your premises without your permission.
12. Force majeure
In the event of force majeure (including extreme weather, government measures, utility failures and illness without a replacement) the work is suspended. If it lasts longer than thirty days, either party may end the agreement without compensation.
13. Personal data
How we handle your data is set out in our privacy statement. In short: only what is needed, kept for 36 months, never sold on.
14. Governing law
Dutch law applies to all agreements. Disputes we cannot resolve together go to the competent court in the Midden-Nederland district.
Version 2026-07-30 · Qurban Schoonmaakdiensten